1st Level Technical Support Engineer

At Supervoice, were redefining business communication through cutting-edge technologies and cloud communication solutions that keep companies connected anytime, anywhere. If you are ready to join a forward-thinking team re-imagining the future of communication beyond the limits of traditional telephony, then you might be the person were looking for! As a 1st LevelTechnical Support Engineer, you will act as the primary point of contact for customers seeking technical assistance and support. What Youll Do Handle incoming calls, emails, or tickets related to technical customer issues Perform first-line diagnosis and resolution of basic technical problems Record all incidents accurately in the ticketing system and follow up accordingly Provide clear instructions and technical guidance to customers Collaborate with internal teams to resolve issues efficiently Maintain a high standard of customer service and follow company support procedures What Were Looking For Solid technical literacy wit...