2026 Delivery Operations GVPCW
Makati, Metro Manila, Philippines • Posted May 26, 2026
Job Type:
Full time
Location:
Makati, Metro Manila
Posted:
May 26, 2026
Category:
Information and Record Clerks
Application Deadline:
July 05, 2026
Role Description
Description
The Team Leader is responsible for Managing People through the day-to-day supervision of a group of call center associates and exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies. This position requires that the Team Leader ensures performance metrics are achieved by providing adequate coaching, motivation, and accountability through the disciplinary process.
Essential Functions/Core Responsibilities
- Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
- Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
- Identify performance related issues, develop an action plan for improvement, implement corrective action, up to a...
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