2nd Level Support Engineer

We are looking for a technically skilled 2nd Level Support Engineer with experience in troubleshooting complex IT environments and supporting retail/POS infrastructures.

Responsibilities

• 2nd level support for complex incidents and service requests.
• Incident analysis, troubleshooting, and root cause identification.
• Coordination with 3rd level support, vendors, and external service providers.
• Installation, configuration, and support of POS systems and peripheral devices.
• Software deployment, rollout support, and system maintenance.
• Documentation and knowledge base maintenance.
• Monitoring ticket progress and ensuring service quality and SLA compliance.

Benefits

• Expand professional horizons with internal development opportunities and a range of training programs.
• Respect and appreciation from colleagues with diverse diversity management offerings.