2nd Line Support Engineer

Leading Client in the Technology Industry requires a Senior Server Support Engineer to provide 2nd line support within the server management, end user computing layer and support layer.

Responsibilities

• Assist with escalations from 1st line support engineers
• Provide 2nd line data centre support at the server infrastructure level
• Escalate to 3rd line timeously to maintain SLA commitments, to further remediate and resolve the incident.
• Preventative maintenance (Patch management)
• Regular updating the Service Desk and all customers with progress-information and estimated times to completion

Requirements

• Matric or Grade 12
• Tertiary qualification : IT Diploma / Degree coupled with MCSE or equivalent Certification essential
• Min 5 years experience supporting data centre software and must have good understanding of server environment
• Must have valid drivers license and own reliable...