2nd Line Support Engineer (Escalations / Microsoft / MSP)

Senior 2nd Line Support Engineer (Escalations / Microsoft / MSP)

£40,000 - £45,000 + Training + Progression
Central London / Hybrid
Permanent | Full Time

An award-winning Microsoft-focused MSP is looking for a Senior 2nd Line Support Engineer to join its growing Service Desk team.

This is more than a typical 2nd line support role. You'll act as a senior escalation point for the Service Desk - combining strong technical troubleshooting skills with excellent customer communication, ownership and commercial awareness.

You'll support a highly capable Tier 1 team, help improve service delivery standards and work closely with Service Desk leadership to ensure customers receive a first-class experience.

There are also genuine progression opportunities into Team Leadership, Service Delivery or Pre-Sales as the business continues to grow.

The Role

You'll be responsible for:

Acting as the senior escalation point for complex support ...