2nd Line Support Engineer

2nd Line Service Desk Engineer (MSP)

Up to £35K + Company Benefits

Hybrid - Northampton

As a 2nd line support engineer, you will be responsible for working as part of a larger team of engineers to provide solutions, support and services to our customers.

Job Role Responsibilities

* Provide 2nd line technical support for all customers

* Ensure customer incidents are resolved as quickly as possible (on and off-site)

* Take responsibility and exceed department Service Level Agreements

* Work closely with 1st and 2nd line technical support and other field engineers to ensure a high level of communications is maintained

* Ensure that customer and Bechtle solutions equipment/goods are installed to appropriate standards and industry best practice

* Provide occasional support of managed services operations, including involvement of weekend tasks

* Provide assistance to service team for technical design, ...