Account Manager at CrowdRiff

About the Role

The Account Manager will manage the full lifecycle of assigned Destination Marketing Organization (DMO) accounts on the west coast, driving adoption, retention, and revenue growth while serving as the primary customer contact.

Key Responsibilities

• Manage full lifecycle of assigned accounts and maintain stakeholder relationships.
• Drive product adoption, retention, renewals, and upsell opportunities.
• Serve as primary point of contact and monitor customer health.
• Maintain CRM records, forecasts, and account plans.
• Collaborate cross-functionally with Product, Marketing, and Support.

Requirements

• 2-4 years in account management, customer success, or B2B SaaS sales.
• Proven track record meeting retention or growth targets.
• Strong communication, presentation, and relationship-building skills.
• Ability to interpret customer data and work cross-functionally...