Account Manager - Strategic Accounts

Overview

Remote - LATAM

Your Mission: Ensure sustainable revenue growth from active clients by reducing churn through strategic and proactive management of key accounts, positioning Workana as a true business partner.

Responsibilities

• Lead assigned accounts, taking full responsibility for their health, growth, and strategy
• Serve as the primary point of contact for strategic clients, cultivating multi-threaded, trust-based relationships
• Identify and execute opportunities for upsell, cross-sell, and referrals with a builder mindset
• Maintain a clear and up-to-date view of each account’s pipeline, forecast, and contractual status
• Coordinate effective solution delivery with internal teams
• Generate regular reports on key metrics (booked revenue, account health, forecast, placements)
• Proactively respond to client requests, anticipating needs and sharing relevant content to maintain prox...