Account Operations Specialist

Req ID:
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Account Operations Specialist to join our team in GDL, Jalisco (MX-JAL), Mexico (MX).
Account Operations Specialist
100% remote, can work anywhere in Mexico
Key Responsibilities and requirements
5+ years of experience
Define, enforce and follow metrics management across multiple organizations.
Develop and maintain project templates, documentation standards, and reporting structures.
Collect, analyze, and consolidate project status reports across the portfolio.
Track KPIs, milestones, dependencies, risks, and issues.
Escalate variances or critical risks to stakeholders when needed.
Monitor resource allocation across projects.
Support workforce planning and capacity analysis.
Help resolve resource con...