Account Program Manager

RESPONSIBILITIES 

• Coordination with the planning team to schedule production dates.


• Communication with customers and process partners regarding order status, changes to schedule or issues to resolve.


• Proactive management of customer needs through communication and problem resolution.


• Utilizes problem solving skills to manage customer orders and ensure applicable policies are followed, terms and conditions are met, escalations are resolved, and invoices are correctly issued.


• Coordinates with Operations Management and Supply Chain to meet customer demands against inventory and production schedules. Ensures accuracy and execution of special-order requirements cross-functionally to satisfy customer needs.


• Participates and gives input in process improvement activities utilizing the Vertiv Operating System


• Completes tasks as assigned to support Sales Offices
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