Account Representative

**Account Representative**
**Description**

**Job Title:** Account Representative
**Department:** Sales & Customer Service
**Reports To:** Sr. Manager, Customer Service
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**Position Summary**
The Account Representative is responsible for managing customer accounts and serving as the primary liaison between customers and internal departments. This role ensures accurate order processing, timely communication, and efficient resolution of both routine and complex customer inquiries for domestic and international clients.
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**Key Responsibilities**
+ Provide account management support to customers, including handling inquiries, order processing, and issue resolution

+ Collaborate with Procurement and Operations to deliver pricing and lead time quotations

+ Process and release customer purchase orders through the ERP system

+ Monitor and track order status, providing updates and expediting requests as needed

+...