Activations & Support Representative (UK Time Zone)

POSITION SUMMARY:

• The Activations & Support Representative is responsible for driving new merchant go-live outcomes and providing inbound support across the UK customer base. This is a commercially minded, merchant-facing role focused on converting approved merchants into actively transacting customers. The role also performs merchant system configuration and handles inbound support queries, backing up the Integrations & Configurations Representative as required
• This role is the primary point of contact for UK merchants from the moment their application is approved through to their first successful transaction and beyond.

PRIMARY RESPONSIBILITIES:

Activations:

• Own the go-live monitoring window for all newly approved UK merchants, from application approval through to first successful transaction.
• Contact each newly approved UK merchant weekly for up to four ...