Advanced Associate, Customer Service

The Advance Associate, Test Centre Support (Channel Care Associate) is responsible for providing non-technical customer service support to Pearson VUE third-party test centers through proactive test center engagement, quality management, and developing and maintaining effective relationships in order to influence a positive exam delivery experience for our clients' candidates. They will monitor operations, day-to-day activities, and customer satisfaction, compliance monitoring and training.
Working closely with various teams like the Program Coordinators, Channel Sales, and Test Centre Personnel. The Channel Care Associate manages assigned channel care and quality tasks to ensure high-quality internal and external customer service.
This role requires the individual to be located within commuting distance of the Pearson VUE Noida office. The position will be primarily home‑based, with the possibility of occasional office‑based work. To support test centers in the Americas region, ...