Advanced IT Technical Support Role
montreal, qc, Canada • Posted June 06, 2026
Job Type:
Full-time
Location:
montreal, qc
Posted:
June 06, 2026
Category:
IT & Technology
Application Deadline:
July 16, 2026
Role Description
Enhance your career at Stella-Jones as an Advanced IT Technical Support Specialist in Montreal. This hybrid role empowers you to provide expert support to users while handling complex technical issues effectively.
In this Technical Support Specialist II position, you will utilize your 3+ years of IT support experience to serve as a Level 2 escalation point. You will assist English and French-speaking users while focusing on continuous improvements in IT support processes. The role blends technical troubleshooting and user-centered service delivery.
Key Responsibilities:
• Serve as the escalation point for unresolved incidents
• Diagnose hardware, software, and network issues
• Manage Windows-based workstations and mobile devices
• Ensure proper ticket logging and tracking
• Participate in technology implementations and upgrades
Requirements:
• Degree in Information Technology or equivalent experience
• 3+ ...
In this Technical Support Specialist II position, you will utilize your 3+ years of IT support experience to serve as a Level 2 escalation point. You will assist English and French-speaking users while focusing on continuous improvements in IT support processes. The role blends technical troubleshooting and user-centered service delivery.
Key Responsibilities:
• Serve as the escalation point for unresolved incidents
• Diagnose hardware, software, and network issues
• Manage Windows-based workstations and mobile devices
• Ensure proper ticket logging and tracking
• Participate in technology implementations and upgrades
Requirements:
• Degree in Information Technology or equivalent experience
• 3+ ...
Interested in this role?
Click the button below to start your application for Advanced IT Technical Support Role at Stella-Jones.
Apply Now