Advanced Knowledge Specialist - IT Services

Step into the role of Senior IT Knowledge Specialist with Clio, committed to revolutionizing knowledge management from our offices in Toronto, Calgary, or Burnaby. This hybrid role calls for strong expertise in managing self-service portals.

Clio is on a mission to transform its IT services, and as a Senior IT Knowledge Specialist, you are instrumental in this change. Your responsibilities include enhancing our knowledge framework through expert use of Confluence and AI-driven automation tools. You will collaborate with IT personnel to codify and disseminate critical knowledge, ensuring accessibility and user engagement.

Key Responsibilities:
• Develop knowledge management frameworks that enhance efficiency
• Manage Confluence for content organization and accuracy
• Improve self-service tools using AI capabilities
• Collaborate with experts to turn complex content into FAQs
• Evaluate content effectiveness based on user metrics