Advanced Technician

Description

Amazon Brazil is seeking D2AS BR associates who are ready to take the next step in their career development — with the opportunity to join the Advanced Technician team for VCS Brazil!

The Advanced Technician (AT) role elevates performance across four key dimensions: (1) seasoned problem‑solving ability, (2) exceptional soft skills, (3) strong critical thinking, and (4) deep knowledge of and experience with Amazon devices and digital products. Advanced Technicians are driven to resolve customers' technical issues across any channel and are confident handling undocumented, technically complex cases. They are also passionate about empowering Customer Service associates to strengthen their troubleshooting skills and manage contact escalations effectively. If you enjoy solving problems, embrace new technologies, want to help elevate associates' technical capabilities, and can do all of this with a consistently friendly and professional approach — this rol...