After-hours Support Specialist

Cairo, Cairo Governorate, Egypt • Posted June 04, 2026

Job Type: Full-time

Location: Cairo, Cairo Governorate

Posted: June 04, 2026

Category: Information and Record Clerks

Application Deadline: July 14, 2026

Role Description

Responsibilities:
Monitor different ticket queues outside of support working hours.
Understand context provided in the ticket to be able to define its urgency level and priority.
Respond to the customers within our SLA.
Follow escalation lines and processes in an efficient manner.
Requirements:
Perfect written English.
Very good spoken English.
Attention to details and ability to stay alert and vigilant during shift.
Flexibility with working hours (rotational shift)
Good prioritization skills
Process oriented
Basic computer skills.

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