After Sales Technical Support

On-site - Mandaluyong 1-3 Yrs Exp Bachelor Full-time

Job Description

Government Mandated Benefits

The Technical Support staff is responsible for providing after-sales technical assistance to clients. The role involves troubleshooting technical issues, performing basic diagnostics, coordinating with suppliers or service providers, and assisting in warranty and maintenance-related concerns to ensure customer satisfaction.

Key Responsibilities

• Provide after-sales technical assistance and support to clients
• Handle troubleshooting and perform basic diagnostics for reported issues
• Coordinate with suppliers, service providers, or internal teams for technical concerns and repairs
• Prepare and submit service reports after site visits or technical assistance
• Assist in handling warranty claims and maintenance service requests
• Monitor and follow up on ongoing service or repair activities