Agent Designer

Overview

PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants enable businesses to deliver outstanding customer service that rivals human agents. Our customers, which include leading brands, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into daily workflows.

PolyAI is looking for exceptional Agent Designers. We build enterprise voice AI agents that handle millions of customer conversations, delivering conversational experiences that feel natural. This role is for people who want to own projects end-to-end and create conversational experiences heard by millions of customers worldwide. New graduates are welcome.

Responsibilities

• Designing the customer experience of AI agents, from simple FAQ answers to long and complex conversations
• Implementing and maintaining agents using our platform...