Agent Reservations (190222)

**Job Summary**

The Reservation Associate is responsible for handling guest booking requests, ensuring accurate reservations, and delivering excellent customer service. This role plays a key part in maximizing room revenue and enhancing the guest experience from the first interaction.

**Key Responsibilities**

+ Handle all reservation inquiries via phone, email, and online platforms
+ Process room bookings accurately in the reservation system
+ Provide detailed information about room types, rates, packages, and hotel facilities
+ Upsell rooms and promote special offers to maximize revenue
+ Coordinate with Front Office and Sales teams for group bookings and special requests
+ Maintain updated records of reservations and guest profiles
+ Handle cancellations, amendments, and no-shows as per hotel policy
+ Ensure all bookings are entered correctly and confirmations are sent promptly
+ Respond to guest queries in a professional and timely ...