AI‑Augmented Support Engineer for Complex EdTech Issues

Crossover is seeking an L2 Support Engineer in Buenos Aires, Argentina. This full-time role involves examining complex customer issues escalated by AI systems and providing hands-on support to enhance operational efficiencies.

The ideal candidate will have at least 3 years of technical customer support experience, strong troubleshooting skills, and basic coding knowledge. This position requires proactive problem-solving and coordination with stakeholders.

The compensation is $30 per hour, amounting to $60,000 per year with weekly payments.