AI-Enhanced Customer Support Specialist

Shape the future of customer support as an AI-Enhanced Support Specialist. Showcase your empathy and communication skills in resolving customer issues efficiently and thoughtfully.
In this role, you will serve as a vital member of a fully remote team based in Vancouver, BC. Your goal as a Support Specialist I is to ensure customer satisfaction through collaboration with Sales, Product, and Engineering while actively utilizing AI-powered tools. Your contributions will directly impact how the organization evolves and addresses customer needs.
Key Responsibilities:
• Resolve inquiries promptly via email, phone, and chat
• Create customized, empathetic responses for requests
• Monitor incoming requests and identify recurring issues
• Document and report bugs to Engineering teams
• Share knowledge and mentor other team members
Requirements:
• Required to be located in the greater Vancouver area
• Strong enthusiasm for customer support
• Excellent verbal and ...