ANALYST - OM BO

Answers customer/client requests or inquiries concerning services, products and concerns that may arise.

Utilizes operational system to process service requests promptly.

May be tasked to work in one or multiple queues/skill sets over various customer contact channels.

Updates all client information in corporate database and maintains the accuracy and integrity of the data.

Ensures that billing methods, pricing and tax codes are properly entered and assigned.

Ensures that service protocols and service specifications are sent with service tickets.

Notifies partners, account managers, and sales teams of account changes and client concerns.

Compiles and sends Service Program materials.

Communicates new site information to branches.

Process and communicate any and all customer account changes to include but ...