Analyst – Technical Solutions at Visa

Kenya, Kenya, Kenya • Posted May 31, 2026

Job Type: Full-Time

Location: Kenya, Kenya

Posted: May 31, 2026

Category: Operations Specialties Managers

Application Deadline: July 10, 2026

Role Description

Job Description

Deliver both ad-hoc and proactive Technical Support to an assigned portfolio of CyberSource’s key customer base, including troubleshooting and resolution, through phone calls, emails and face-to-face meetings.

Liaise with clients alongside the commercial Account Manager, representing CyberSource’s products and services from both a technical and software integration perspective.

Manage technical communications with the client’s technical team, project team, customer services team and senior executives.

Proactively resolve business & technical problems.

Manage new merchant implementations and provide consultative payment guidance to client base

Manage technical escalation and issue management with global front-line support teams.

Meet with existing clients for regular and ad-hoc service related reviews.

Understand the clients’ core business and vertical and deve...

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