Analytics Manager

One of our direct clients is urgently looking for a Analytics Manager at Remote - Onshore - CA.

TITLE: Analytics Manager

LOCATION: Onshore - CA

Duration: 6 to 12+ Months
Rate: DOE

Description:

Responsible for defining, enforcing, and promoting policies and programs to ensure best-in-class Customer Experience and drive Customer Satisfaction across our marketplace business. Core functions include:

• Design and build reports, scorecards, and dashboards
• Data mining, including heavy text mining for gaining insights from text
• Generate insights, trends, and actionable recommendations, leading to implementation of initiatives and projects
• Ability to build relationships and work cross-functionally within partner teams (including Business Intelligence, Customer Care, Customer Experience, Business Units)

This position is responsible for the o...