Application Development Analyst - HIH - Evernorth
Hyderabad, India, India • Posted June 10, 2026
Job Type:
Full-time
Location:
Hyderabad, India
Posted:
June 10, 2026
Category:
other-general
Application Deadline:
June 15, 2026
Role Description
**Application Development Analyst -** **Technology L1/L2 Production Support**
Position Overview
As a Technology L1/L2 Production Support Analyst, you will monitor enterprise healthcare applications for availability and performance. You will respond to incidents, perform initial troubleshooting using established procedures, and ensure effective communication of incident status to support Evernorth’s technology operations.
Responsibilities
+ Monitor enterprise healthcare applications for availability and performance.
+ Respond to and triage incoming incidents based on severity and priority.
+ Perform L1 troubleshooting using established runbooks and standard procedures.
+ Escalate complex issues to L2/L3 support teams with proper documentation.
+ Document incidents and resolutions in the ticketing system (ServiceNow/JIRA).
+ Participate in health checks, application restarts, and basic remediation tasks.
Position Overview
As a Technology L1/L2 Production Support Analyst, you will monitor enterprise healthcare applications for availability and performance. You will respond to incidents, perform initial troubleshooting using established procedures, and ensure effective communication of incident status to support Evernorth’s technology operations.
Responsibilities
+ Monitor enterprise healthcare applications for availability and performance.
+ Respond to and triage incoming incidents based on severity and priority.
+ Perform L1 troubleshooting using established runbooks and standard procedures.
+ Escalate complex issues to L2/L3 support teams with proper documentation.
+ Document incidents and resolutions in the ticketing system (ServiceNow/JIRA).
+ Participate in health checks, application restarts, and basic remediation tasks.
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