Application Production Support - Astek

Location: Extremadura, Spain

Company: JR Spain

Client / Employer: Astek

Job reference:

Listing type: Basic

EU work permit required: No

Posted:

Responsibilities

• Production support for core banking applications / Application maintenance (corrective and evolutive).
• Deployments and testing for new projects.
• Obsolescence management and patching activities.
• Handling user requests and internal client support.
• Supporting both On-Premises solutions and third‑party SaaS solutions.
• Answering product‑related queries, including product usage and design, configuration, software updates, third‑party integrations.
• Managing tickets via ServiceNow and JIRA.
• Working under ITIL methodology and ensuring SLA compliance.
• Performance tuning and root cause analysis.
• Databases: SQL / Oracle
• Tools & Technologies: ServiceNow, Jira, DynaT...