Application Service Group Associate

Sydney, New South Wales, Australia • Posted June 04, 2026

Job Type: Full-time

Location: Sydney, New South Wales

Posted: June 04, 2026

Category: Sales Representatives, Services

Application Deadline: July 14, 2026

Role Description

Responsibilities
Correspond to inquiries and concerns externally with retail and institutional clients via in-person meetings, telephone, e-mail and online messaging, internally to sales representatives and Client service representatives;
Research and resolve a wide variety of client questions and/or issues on the account opening process;
Multitask with a strong emphasis on AML and KYC knowledge while dealing with incoming client queries;
Learn all aspects of the IBA brokerage platform and policy that offer alternatives to satisfy client concerns while complying with policies, practices and procedures;
Work closely with Legal and Compliance, Program Developers, and Project Managers to ensure compliance with new and existing procedures and regulatory requirements;
Ability to identify, analyze, and escalate complex issues;
Excellent troubleshooting and problem-resolution skills;
Taking personal responsibility for identify...
                

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