Application Support Analyst - Information Technology (IT)

Requirements

• Language: English (spoken and written) and French is an asset.
• Education: Degree in Information Technology, Computer Sciences, or a related field.
• Master’s degree is an asset.
• Experience: 5 – 7 years experience in IT with at least 3 years in a field support role.
• Strong understanding in change management, cybersecurity, and audit practices.
• Proficiency in Active Directory, Windows OS, Microsoft Office Suites.

Key Responsibilities

Application Support

• Provide day-to-day support for SAP, Empath, Elixir, payroll, and other business applications.
• Troubleshoot application issues, identify root causes, and coordinate resolutions with vendors and internal stakeholders.
• Support business users by analyzing requirements, resolving incidents, and improving workflows and processes.
• Assist with system configuration, upgrades, testing, and implem...