Application Support Analyst

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

About the job Application Support Analyst

ROLE PURPOSE

Deliverefficient and reliable support services for information accessibility, businessoperations efficiency and increased organisation productivity that contributesto the Bank’s IT strategy and roadmap

JOB DESCRIPTION AND ACCOUNTABILITY

• Assist Support Manager inmanaging reported incidents, problems, system enhancements and program fixes ofIT solution which covers the various phases of the system development lifecycle, from the business requirements gathering, design, develop, test untilthe deployment while ensuring the adherence to BNM’s IT policies, guidelinesand procedures
• Collaborate with thebusiness users to provide timely and satisfactory support services whichinclude pro-active technical advice and guidance on the usage of supportedapplication/software, application/software updates and the impact to bu...