Application Support Analyst
singapore, singapore, Singapore • Posted June 04, 2026
Job Type:
Full-time
Location:
singapore, singapore
Posted:
June 04, 2026
Category:
Other-General
Application Deadline:
July 14, 2026
Role Description
Responsibilities
- Investigate production issues, respond based on production defect severity SLAs.
- Manage and respond to users in a timely manner.
- Log incident ticket for production issues and user queries.
- Follow up on defect and incident closure and meet incident closure KPI.
- Make sure system availability as per respective agreed SLA.
- Ensure daily start of day (SOD) and end of day (EOD) execution for supported applications complete successfully.
- Provide support for annual Disaster Recovery (DR) exercise for supported applications.
- Provide support to System Engineers on server level patches/upgrade as and when applicable.
- Knowledge with 3rd party monitoring tools like Control-M, Genos, Splunk, SQL Monitor.
- Knowledge with Market Data, and Genos monitoring setup and dashboard configuration.
- Ensure application incident & task documentation is properly updated for each produ...
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