Application Support Analyst

Position
As
Application Support Analyst
, you will be involved with innovative and fully DevOps oriented teams in order to provide support for both the Asian and Europe Region. This position is part of a support team for core banking suit of application, named ISI. It is deployed across the ASIA & EMEA in multiple entities which targets to: Payments, domestic and cross border Financing General Ledger Accounting Financial reporting for local regulator. Main Responsibilities Manages user requests & incidents in a timely manner - Prioritizes User requests based on their urgency, their criticality and their context. Ensure all incidents investigation and follow-up in case of third-party / vendor involvement, communication and pushes for resolution including workaround identification - Ensures adequate and efficient communications toward users, senior management and other IT stakeholders during incident management process (major or minor). Ensures Daily support tasks - Ensures sani...