Application Support Engineer

Description
Application Support Engineer

Onsite | Austin, TX | Contract-to-Hire


We are seeking an Application Support Engineer to support the rollout and ongoing success of a newly launched, enterprise platform. This role will focus on helping users onboard, configure, and troubleshoot the application while ensuring a seamless experience. This position is highly collaborative, working closely with product, engineering, and implementation teams. It’s an opportunity to gain deep expertise in a growing platform while directly impacting user adoption and satisfaction.


Responsibilities:

+ Provide hands-on application support, including onboarding, configuration, and troubleshooting

+ Serve as a primary point of contact for user questions, issues, and platform guidance

+ Investigate and resolve technical issues, escalating complex problems to engineering as needed

+ Partner with product and engineering teams to su...