Application Support Engineer

Net2Source Inc. is seeking a highly skilled L2 Application Support Engineer (JAVA) to join their team in Mexico.

Position: L2 Application Support Engineer

Location: Mexico – 100% remote

Your Key Qualifications:

• 2+ years of experience in production support, application support, or Site Reliability Engineering (SRE) roles
• Working knowledge of Java, with the ability to analyze logs and debug issues (mandatory)
• Experience working in Linux environments, including log analysis and basic bash commands
• Advanced English (mandatory)

What You’ll Do:

• Manage L2 support escalations, investigate incidents, and apply fixes or workarounds
• Perform troubleshooting using logs, metrics, and monitoring tools to restore services quickly
• Collaborate with L3 and engineering teams on complex incidents and contribute to root cause anal...