Application Support Engineer, Service Reliability Engineering

Mexico, Mexico, Mexico • Posted June 10, 2026

Job Type: Full time

Location: Mexico, Mexico

Posted: June 10, 2026

Category: Computer Occupations

Application Deadline: July 20, 2026

Role Description

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
How You Will Contribute:
Design and manage robust infrastructure solutions to ensure the reliability and scalability of critical systems.
Proactively monitor system health using performance metrics and automated tools to detect and address potential issues.
Lead incident management efforts during service disruptions, ensuring swift resolution and minimal downtime.
Analyze root causes of system failures and implement long-term solutions to enhance system reliability.
Develop scripts and tools to automate repetitive tasks, improving operational efficiency an...
                

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