Assistant Manager – Customer Care

Job Title Assistant Manager – Customer Care

Location - Howrah

Salary - Upto 4 LPA

Industry - Textile/Apparel

 Summary:

The Assistant Manager – Customer Care Operations plays a pivotal role in driving exceptional customer experiences within the B2C online division of a leading kids’ wear brand based in Kolkata. This position is central to maintaining service excellence, ensuring timely resolution of customer inquiries, and upholding strict adherence to SLAs and TAT benchmarks. By leading cross-functional coordination and leveraging data-driven insights, the incumbent directly contributes to improving customer satisfaction, reducing churn, and strengthening brand loyalty in a competitive e-commerce landscape.

Responsibilities:

• Oversee end-to-end manag...