Assistant Manager – Customer Care

Job Title Assistant Manager Customer Care Location - Howrah Salary - Upto 4 LPA Industry - Textile/Apparel Summary: The Assistant Manager Customer Care Operations plays a pivotal role in driving exceptional customer experiences within the B2C online division of a leading kids wear brand based in Kolkata. This position is central to maintaining service excellence, ensuring timely resolution of customer inquiries, and upholding strict adherence to SLAs and TAT benchmarks. By leading cross-functional coordination and leveraging data-driven insights, the incumbent directly contributes to improving customer satisfaction, reducing churn, and strengthening brand loyalty in a competitive e-commerce landscape. Responsibilities: Oversee end-to-end management of customer queries across multiple channels, including phone, email, live chat, WhatsApp, and social media. Ensure prompt resolution of order-related issues such as delivery delays, shipment tracking, cancellations, size exchanges, refund...