Assistant Manager – Customer Care

Howrah, West Bengal, India • Posted May 27, 2026

Job Type: Full-time

Location: Howrah, West Bengal

Posted: May 27, 2026

Category: Information and Record Clerks

Application Deadline: July 06, 2026

Role Description

                    Job Description
Job Title Assistant Manager – Customer Care
Location - Howrah
Salary - Upto 4 LPA
Industry - Textile/Apparel


 Summary:
The Assistant Manager – Customer Care Operations plays a pivotal role in driving exceptional customer experiences within the B2C online division of a leading kids’ wear brand based in Kolkata. This position is central to maintaining service excellence, ensuring timely resolution of customer inquiries, and upholding strict adherence to SLAs and TAT benchmarks. By leading cross-functional coordination and leveraging data-driven insights, the incumbent directly contributes to improving customer satisfaction, reducing churn, and strengthening brand loyalty in a competitive e-commerce landscape.

Responsibilities:

            
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