Assistant Manager, Experience Design & Digital CX

We are seeking an
innovative and customer-centric Assistant Manager
to join our
Customer Experience (CX)
team. In this role, you will support the Director and Senior Manager in leading and executing initiatives that enhance both digital and physical touchpoints by uncovering customer needs, mapping and improving journeys, translating insights into actionable solutions. Your focus will be to drive digital experience and adoption projects leveraging data, analytics and AI to deliver One Unified Experience. This role is ideal for someone who thrives at the intersection of
customer insight, experience design and digital innovation
and is passionate about building seamless, loyalty-driven experiences.
Digital Experience & Innovation Managing customer facing AI Agents. Support in managing Digital Adoption Projects. Lead User Acceptance Testing, portal trials and enhancement initiatives. Support in developing and implementing AI driven solutions and automation tools that ...