Assistant Manager - IT Helpdesk

On-site - Mandaluyong 5-10 Yrs Exp Bachelor Full-time

Job Description

Government Mandated Benefits

13th Month Pay

Insurance Health & Wellness

Health Insurance, Life Insurance

Professional Development

Job Training, Professional Development

Bereavement Leave, Solo Parent Leave, Special Leave for Women, Vacation Leave

Job Summary

The Assistant Manager leads team-level problem solving and process improvements to enhance business outcome delivery efficiency and technicalproficiency; ensures achievement of business goals. Leads resolution mechanisms for majorissues;facilitatesadoption of process optimization and usage guidelines. Manages a single AM team (5–10 members); sets team goals; oversees operations and people management (selection, development, retention);identifiesteam management risks and morale concerns; builds a culture of open communication.

Key Responsibilities