Assistant Manager_L1 Application Support_Pune

Who we are

About this Role

We are seeking an Application Support Specialist to manage Level 1 (L1) application support activities for VFIE across all VOIS global locations. The individual will be responsible for ensuring the stability and health of critical systems, providing first-line support, and collaborating with cross-functional teams to resolve incidents and maintain seamless business operations. This role involves working in a distributed, 24x7 production support environment, including on-call responsibilities.

What you will do

Deliver L1 application and production support, ensuring system uptime and minimising service disruptions.

Perform daily health checks on various systems, proactively identifying and escalating issues to relevant teams.

Participate in rotation shifts, including on-call support, to provide continuous coverage.

Communicate system heal...