Assistant Manager

Location:

Noida, India
Shift:

US Shift (Night Shift)
Role Overview
We are looking for an experienced

Assistant Manager – Banking Backend Operations

to support operational delivery for US banking clients. The role involves managing daily operations, supervising team leaders and analysts, ensuring SLA adherence, and maintaining high levels of quality and compliance.
The candidate should have strong experience in

banking backend processes within a BPO or banking operations environment , along with demonstrated people management and operational governance skills.
Key Responsibilities
Operations Management
Manage day-to-day delivery of

banking backend operations

ensuring adherence to SLAs, productivity targets, and quality standards.
Supervise

Team Leaders and operations staff

handling high-volume banking processes.
Monitor queues, workloads, and turnaround times to ensure timely comp...