Assistant Workforce Manager - WFM & Team Leadership

Transcom is seeking an Assistant Workforce Manager for our Pasig site. This role involves supervising operations teams, ensuring optimal workflow and service levels, and managing performance metrics. A strong candidate will possess at least 5 years of contact center experience and excellent communication skills.

You will be responsible for training team members and conducting regular performance appraisals. Join us to enhance the support experience and grow your career!