Assoc., Expérience client

Location: Fort Mcmurray, Alberta, Canada.

Compensation: 22.50 – 28.33 CAD per hour.

Job Description

Customer Experience Associate at TD Canada Trust: deliver positive customer interactions, process financial transactions, recommend banking solutions, and provide excellent customer service.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments as per standard operating procedures, industry regulations and TD's Code of Conduct and Ethics.
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters.
• Respond and resolve customers' concerns using standard procedures and escalating non‑standard activities, as necessary.
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.
• Co...