Associate Account Manager

The Associate Account Manager (AAM) is responsible for supporting the day-to‑day commercial activities for designated key customers. This role focuses on execution, responsiveness, and coordination to deliver high‑quality customer experience.

The AAM works closely with the Senior Global Account Manager and cross‑functional teams to manage quoting, order processing, pricing execution, and customer communication. This role plays a critical part in ensuring operational excellence while identifying incremental growth opportunities within the assigned account.

KEY RESPONSIBILITIES:

Customer Support & Execution

• Serve as the primary day-to-day contact for assigned customer stakeholders (buyers, planners, operations).
• Respond to customer inquiries related to pricing, availability, order status, and product information.
• Process quotes and orders accurately and efficiently within company systems (e.g., Salesforce, SAP).