Associate, Customer Support

Involve Asia is seeking a proactive and customer-focused Customer Support Associate to deliver exceptional service to our affiliates and brand partners. This role is responsible for managing customer inquiries, resolving platform-related issues, and ensuring a seamless user experience.

The ideal candidate is detail-oriented, tech-savvy, and passionate about helping customers succeed in a fast-paced digital environment.

Key Responsibilities

• Respond to customer inquiries via email, chat, and ticketing systems in a timely and professional manner
• Provide accurate guidance on platform features, tracking, payments, and campaign-related matters
• Troubleshoot basic technical issues and elevate complex cases to relevant internal teams
• Monitor support tickets to ensure timely resolution within SLA
• Assist affiliates and advertisers with onboarding and account setup
• Maintain detailed records of customer ...