Associate Director, AI Performance

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

Are you a seasoned AI professional who thrives at the intersection of innovation, risk, and measurable impact? Join us as the Associate Director – AI Performance, where you’ll shape how AI is measured and optimised across one of Australia’s largest customer‑facing AI portfolios.

In this senior role, you’ll define and drive the standards for AI performance, safety, and financial impact across the Intelligent Contacts portfolio. You’ll work with our technical AI teams to ensure our agents and models are effective, transparent, responsible, and deliver meaningful value for customers and Optus.

We are open to applicants in Brisbane, Melbourne, or Sydney.

The day to day

• Lead the definition, testing, and measurement standards for AI performance and experimentation. <...