Associate Director, Client Management

Job Summary

Drive relevant targets across team. Ensure that the team works collaboratively to deliver excellent client service, getting clients to the point of ready‑to‑transaction as quickly as possible, and within agreed service level agreements including turnaround times, productivity, and quality.

Key Responsibilities

• Ensure alignment between Corporate & Investment Banking (CIB) business and Client Management with regular engagement regarding business priorities, issues, and address any gaps.
• Ensuring uniform approach towards the implementation of Client Management model in the country with a focus on service differentiation based on client tiering and value.
• Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes.
• Ensure uniform approach towards the implementation of Client Management model in the country with a focus on servi...