ASSOCIATE, INTRADAY

Manila, Metro Manila, Philippines • Posted June 29, 2026

Job Type: Full-time

Location: Manila, Metro Manila

Posted: June 29, 2026

Category: Business Operations Specialists

Application Deadline: August 08, 2026

Role Description

 
  Job Summary 
 Main Objectives and Duties:
  1. Reports. 
 Delivers timely the Hourly, Daily, Weekly or MTD reports as needed
 Analyzes the forecast and any deviations for previous day and current day.
 Determines the root cause of previous day and current day misses.
 Ensures report efficiency and fix errors.
 Provides real-time analysis and reporting of intraday.
  2. Segment Entry 
 Processes segment entry request Real-Time
 Ensures all agent activities are accounted for through exception codes
  Real-Time segment updates for absences and off-phone activities.
  3. Communicates any system downtimes to all stakeholders 
 Escalates any system downtime and tool issues to the Qualfon and Client.
 Communicate effectively any information to Operations Team and Client during downtime
 Documents and sends the dow...
                

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