Associate, Visible Alpha Client Support

About the Role

Grade level (for internal use): 07

The Team: The Visible Alpha Client Support team is a rapidly growing global team that provides support to investment professionals on the Visible Alpha and Capital IQ Pro Platforms. Team members gain in-depth industry knowledge, read research reports and models, and develop technical skills. In addition, they work with different teams within the organization across various functional areas such as Revenue, Product Management, Technology, and Content. We seek high achievers passionate about client services who aspire to develop careers within a dynamic, high‑performing, multicultural team, demonstrating exceptional learning agility, creativity, and problem‑solving skills.

Responsibilities and Impact

• Become a domain, product, and workflow expert, enabling deep investigation and effective management of issues related to data and application logic.
• Communicate effecti...